Ongoing maintenance & support

Area: Maintenance, Support & Continuous Development · Usual shape: an agreed ongoing arrangement · What it is not: round-the-clock support

Software does not stand still after launch: platforms update, packages age, browsers change. Maintenance turns that into known, scheduled work instead of a Friday surprise — regular updates, monitoring designed to reach us before your customers notice, and a report of what actually happened.

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Hava BusinessMaintenanceProductionNovember 2026

November maintenanceLast check today 07:00 · all routine checks passed

Backups verifiedTested 14 Nov

Security updates11 applied

Certificates validUntil 28 Feb 2027

Tickets3 open · 6 resolved this month

ID	Request	Priority	Status
T-318	Payroll export times out	High	In progress
T-321	Leave balance shows wrong year	Medium	Responded
T-324	Cost-center field on purchase requests	Low	Planned

Monthly reportDraft · sent 1 Dec

30checks11updates14/20hours

Hava BusinessMaintenanceNovember 2026

November maintenanceLast check today 07:00

Backups verifiedTested 14 Nov

Security updates11 applied

Certificates validUntil 28 Feb 2027

Open tickets3 open

T-318Payroll export times outIn progress

T-321Leave balance shows wrong yearResponded

T-324Cost-center field on purchase requestsPlanned

Monthly report ready to reviewOpen

Illustrative concept · fictional products and sample data

What this solves

A product launched and nobody is responsible for it.
The site went down and nobody noticed for days.
The packages were last updated years ago.
Every incident becomes an emergency quote.

What we build

Dependency, platform and security updates.
Fixing faults as they appear.
Downtime and error monitoring with alerting.
Periodic backup verification, by actually restoring one.
Small content and configuration changes.
Performance monitoring, to catch gradual decay before it is visible.
A regular report of what was done and what is coming.
A written scope of what the arrangement covers, and what it does not.

When it fits

A business whose site, store or system is now part of daily operations.
A team with no developer of its own to watch updates and faults.
After a launch, a rebuild or a takeover, once the product is stable.
An organisation that wants a predictable cost instead of emergency invoices.

What this does not include

No round-the-clock support, no published response times, no service-level agreement.
No uptime guarantee.
No help desk for your end users.
No IT support for devices, networks or computers.
New features are not maintenance and have their own page.

How the work goes

We agree in writing what is covered and what is not, before anything starts.
We set up monitoring first, so problems reach us before they reach your customers.
We work to a regular rhythm, not only when something breaks.
We report what was done, so the arrangement is visible, not assumed.

Continuous development
when the product needs to move forward, not only keep working.
Technical audit & project takeover
when we have not seen the system yet.
Hosting, deployment & environments
when the environment itself needs setting up properly first.
Web performance & technical SEO
when the site has already decayed and needs measuring.

Questions about this service

Do you offer 24/7 support?

No. We do not publish response times or service-level agreements, and we do not run a round-the-clock operations desk. We agree a realistic arrangement per client instead of publishing a promise we could not always keep.

What exactly does the arrangement cover?

It is written per client: updates, faults, monitoring, small changes and a regular report. What is not included is written down too, which is the half that usually causes arguments.

Do you maintain what someone else built?

After a technical audit, yes. Before one, no — committing to look after something we have not seen is not a real commitment.

How do we know what was done?

A regular written report, listing the work and anything that needs a decision from you. Maintenance you cannot see is maintenance you will eventually stop paying for.

What happens in a major outage?

We respond as quickly as we can and keep you informed, but we do not promise a response time we cannot guarantee. If your product genuinely needs a guaranteed window, we will tell you that we are not the right arrangement for it.

What is running right now with nobody watching it?

Talk to us on WhatsApp Or send the details through the form